| Hi all I posted a few threads weeks ago asking for advice about a transaction that I thought was going south very quickly. Well the transaction is finalised now and I thought I would post up my overall experience for the benefit of all. Now please dont turn this into another slinging match!!!! Okay I ordered and paid for a 1 peice tailshaft. After several emails back and forth with measurements etc I was told it was being built, Several weeks pass and I hear nothing so send an email, hear nothing, send another the next day and the day after that with nothing. Post up a where is Mitchell at thread here and get a reply stating the Spam box has been playing up which is fair enough I guess and that the item was made and shipped. After a few more emails I get a USPS tracking number that tells me nothing other than a label was printed. This was the first time I had seen this type of message as most stuff I get from the US displays different tracking results. So after a heap of heated emails I finally find out when it was shipped and that it was shipped ecomony air mail and that the tracking is different to normal EMS service (which I originally had asked for and thought I got) so anyway waiting waiting waiting some more and the shaft arrives last week. I must say it looks very good, the balance is very good and the length is as per supplied measurements so all in all I am a happy customer, but would I buy from AMZ again? I dont think so but maybe. The main problems I encountered was a general lack of coomunication and help once the money was paid. I asked several times for a shipping date, service type and some form of label proof to track the item and only when I threatened to do a credit card chargeback after which the info was supplied. I found out based on that info the service was economy air mail and doesnt use the tracking system I had been used to. Having known this at the get go would have alleviated a lot of hassle on both my end and Mitchell's. I also found Mitchell's overall lack of good customer service skills dissapointing. He was very quick to pass the blame and wash his hands of it rather than sort it out. So in conclusion I am happy with the shaft and thank Mitchell for supplying it and hope Mitchell can take some of the points on board to help improve his business. I think there are some great parts there and prices are keen but the service side needs to be improved and also needs to get a new web host of spam filter system. I give them a rating
9 out of 10 for the part
8 out of 10 for the initial sales pitch
5 out of 10 for the after sales service
3 out of 10 for communicaton
3 out of 10 for people skills Cheers Jason
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00:57:39 06/20/07
